PicmiraRefund policy
Contact support@picmira.com about this policy or the service.
Purchases on Picmira
This policy explains cancellation, refund requests and failed-generation credits for purchases made through Picmira. Review the price, credit allowance and billing interval on Pricing and the final amount at checkout before paying.
Request a payment review
Contact support@picmira.com using your account email and include the order identifier, purchase date and reason for the request. Do not send card details, passwords or API keys. We review requests individually, including duplicate or unauthorized charges, non-delivery and unresolved service failures. We consider service usage, available evidence and applicable consumer rights, and communicate the outcome. We do not promise an unconditional refund or a fixed processing or bank settlement time.
Subscription cancellation
When you have an eligible subscription, request cancellation from Billing and check the provider-confirmed status and current period end. Contact support if the request fails or the outcome is unclear. Cancellation stops future renewal once confirmed; it is distinct from a refund of a previous charge. A cancellation request alone is not proof that a refund has been issued.
One-time credit packs
A credit pack is not a subscription and does not renew. It remains separate from any monthly subscription and is valid for 12 calendar months from payment. For a refund request, contact support with the pack order identifier. Expiry does not itself issue a monetary refund; requests remain subject to review and applicable consumer rights.
Generation failures and credits
A confirmed generation failure releases its reserved credits or returns the guest attempt. Pack credits retain the original batch expiry: credits that have already expired or been refunded are not reactivated. Pending or unknown tasks retain the reservation while their outcome is checked. This service-credit correction is separate from returning a subscription payment. AI results can vary; no particular image or artistic result is guaranteed.
How approved refunds are handled
For purchases processed through Creem, monetary refunds are requested and processed through Creem. Picmira does not send a separate refund outside that provider. If a payment is refunded, the corresponding service-credit allocation is adjusted. A partial pack refund reduces its credit entitlement proportionally, rounded up to a whole credit; repeated notifications of the same cumulative refund do not cause repeated deductions. If refunded credits have already been spent, the account can have a credit deficit that must be resolved before further generation. Provider fees, taxes, refund availability and return timing are subject to the actual transaction and applicable rules.
Your statutory rights
This policy does not limit mandatory consumer rights or rights granted by the payment provider’s buyer terms. Any applicable digital-service withdrawal rules and required consents must be presented at the relevant checkout; this page does not itself obtain a waiver. Read the Terms of use and, for Creem purchases, Creem’s buyer terms.